Quick FAQs

How long are the delivery times?

We are currently receiving a large number of orders, so that the delivery of an order on glamor takes about 2-3 working days

Can I also have delivery abroad?

How do I, as a customer, file a complaint about damaged, missing or incorrect items?

Do you want to cancel your order?

How can I return the items I ordered?

Please send a complaint regarding your request to help@theglamorshop.com upon receipt of the request

Please add the relevant order number and a list of affected items with the corresponding quantity to your message. If the goods are damaged, we ask that you send us a photo showing the damage.

If you would like to return an item, please contact us through WhatsApp, email, or phone. Our team will help you with the return process and provide you with the information you need.

Phone / WhatsApp: +968 9192 2747
Email: help@theglamorshop.com

An Omani delivery address is required for an order in the online shop. Therefore, delivery abroad is for now not possible. We are asking for your understanding.

We can only cancel your online store order if it has not been sent yet. It is better to contact the service center so that we can fulfill your request as soon as possible. Please have your order number ready. We look forward to your understanding regarding waiting times.

If this can no longer be done, you will receive a shipping confirmation. This will be sent automatically when your goods have been delivered to a freight service provider. You then have the option to refuse acceptance or return the package after receipt.